Shipping FAQs
1. Where do you ship to?
We currently ship to [list countries/regions]. If your country is not listed, please contact us, and we’ll do our best to accommodate your request.
2. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within [X] business days, and delivery takes [X-X] business days. You’ll receive a tracking number once your order ships.
3. Do you offer free shipping?
Yes, we offer free standard shipping on orders over [amount]. For orders below this amount, a flat shipping fee of [amount] will apply.
4. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package on our website or the carrier’s site.
5. What if my package is lost or delayed?
If your package is lost or significantly delayed, please contact us at [email address], and we’ll work with the shipping carrier to resolve the issue.
Returns & Refunds FAQs
1. What is your return policy?
We accept returns within [X] days of delivery. Items must be unused, in their original packaging, and with all tags attached. Please contact us at [email address] to initiate a return.
2. How do I return an item?
To return an item, please email us at [email address] with your order number and reason for return. We’ll provide you with a return address and instructions.
3. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within [X] business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.
4. Do you offer exchanges?
Yes, we offer exchanges for items of equal value. Please contact us at [email address] to arrange an exchange.
5. What if my item is damaged or defective?
If your item arrives damaged or defective, please contact us immediately at [email address] with photos of the issue. We’ll either send a replacement or issue a full refund.
Payment FAQs
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods depending on your region.
2. Is my payment information secure?
Yes, your payment information is securely processed through our encrypted payment gateway. We do not store any credit card details on our servers.
3. Can I pay with a different payment method after placing an order?
Unfortunately, once an order is placed, we cannot change the payment method. You’ll need to cancel the order and place a new one with the correct payment method.